At Crystal Lighting, we value your trust and strive to provide a smooth and reliable shopping experience. If your order does not meet your expectations, our Return & Refund Policy below explains how returns and refunds are handled in a clear and straightforward manner.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be eligible for approval.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The item must be unused, uninstalled, and in its original condition.
  • The item must be returned in its original packaging, including protective inserts and foam.
  • All original parts, hardware, chains, mounting plates, and instructions must be included.
  • A valid proof of purchase (order confirmation or receipt) must be provided.

Items that do not meet these requirements may not be eligible for a return.

Items Not Eligible for Return

We cannot accept returns for the following:

  • Fixtures that have been wired in, mounted, or otherwise installed.
  • Items that have been altered, damaged, or misused after delivery.
  • Items returned without their original packaging, parts, or hardware.
  • Light bulbs where the sealed packaging has been opened.
  • Made-to-order or customized fixtures.
  • Items returned outside the 30-day return period.

Return Method and Fees

All approved returns must be sent by mail following the return instructions provided by our customer support team.

  • Return Shipping: Free of charge.
  • Restocking Fee: None.
  • Handling Fee: None.

No additional charges will be deducted from approved refunds.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer support team with your order number and reason for the return.
  2. Wait for return authorization and follow the instructions provided.
  3. Securely pack the item in its original packaging, protecting any glass or crystal components.
  4. Attach the provided return label (if applicable) and ship the package.

Returns that are unauthorized or improperly packaged may not be accepted.

Exchanges

At this time, Crystal Lighting does not offer direct exchanges.

If you would like a different fixture, size, or finish, please return the original item for a refund and place a new order after your return has been approved.

Refund Processing

After your return is received and inspected:

  • Refunds are processed within 7 business days.
  • Refunds are issued to the original payment method used at checkout.
  • A confirmation email will be sent once your refund has been processed.

If you do not receive your refund within 7 business days, please contact our customer support team.

Damaged, Defective, or Incorrect Items

Lighting contains glass and crystal components that can be damaged in transit. Please inspect your order as soon as it arrives and keep the original packaging until you are satisfied that everything is intact.

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

To help us resolve your request as quickly as possible, please include clear photos of:

  • The item received.
  • The original packaging.
  • The shipping label.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement part, a replacement fixture, or a full refund.

Order Cancellation Policy

Orders may be canceled before 3:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) on the same business day they are placed.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined above.

Contact Information

For questions or assistance regarding returns or refunds, please contact us: