What currency are your prices in?

 All prices and transactions are processed in United States Dollars (USD $).

When is my payment taken?

Payment must be completed in full before an order is confirmed or shipped. All orders are processed securely through authorized payment providers.

Can I cancel my order?

Yes, if you cancel before 3:00 PM Pacific Time on the same business day the order was placed. Once an order has been processed or shipped, it can no longer be cancelled and will need to follow our return process instead.

I entered the wrong shipping address. What happens now?

Contact us as soon as possible. If the order hasn’t been processed we can correct it. Once it has shipped, we’re not able to redirect it, and we aren’t responsible for delivery problems caused by incorrect or incomplete address details given at checkout.

Where do you ship?

We currently ship only within the United States.

How much does shipping cost?

Standard shipping is free on all orders.

How long will my order take?

Orders are processed within 1–3 business days, and delivery typically takes 4–7 business days after dispatch. Total estimated delivery time is 5–10 business days from the date you order.

Is there a daily cut-off time?

Yes. Orders placed after 3:00 PM Pacific Time begin processing the next business day. Weekends and public holidays are not business days.

How do I track my order?

You’ll receive a shipping confirmation email with your tracking number once your order is dispatched. Tracking information can take up to 48 hours to become active, so if the link shows nothing at first, it’s worth checking again later.

Why is my delivery late?

Delivery times are estimates. Weather, carrier delays, holidays and busy shipping periods can all push them out. We’re not able to control carrier timelines once a parcel has left us.

My fixture arrived damaged. What should I do?

Contact us within 30 days of delivery with clear photos of the item, the original packaging, and the shipping label. We’ll arrange a replacement part, a replacement fixture, or a full refund.

Should I keep the packaging?

Yes, until you’re satisfied everything is intact. Carriers usually require the original packaging to process a damage claim, and it’s also what you’d need if you decide to return the item.

How long do I have to return something?

30 days from the date your order is delivered.

What condition does the item need to be in?

Unused, uninstalled and in its original packaging, with all parts, hardware, mounting plates and instructions included, plus proof of purchase.

I’ve already installed the fixture but changed my mind. Can I return it?

No. Once a fixture has been wired in or mounted it can’t be resold as new, so installed items aren’t eligible for return.

What else can’t be returned?

Made-to-order or customised fixtures, light bulbs where the sealed packaging has been opened, items altered or damaged after delivery, and anything returned outside the 30-day window or without authorisation.

Do I have to pay for return shipping?

No. Return shipping is free, and there are no restocking or handling fees.

How do I start a return?

Contact our customer support team with your order number and the reason for the return, wait for return authorisation, then pack the item securely in its original packaging and ship it using the instructions we provide. Unauthorised returns may not be accepted.

How long do refunds take?

Refunds are processed within 7 business days of your return being received and inspected, and are issued to the original payment method. You’ll get a confirmation email once it’s done. Your bank may take a few extra days to post the funds.

Can I exchange an item instead?

We don’t offer direct exchanges at the moment. Return the original item for a refund and place a new order for the fixture you’d prefer

Will the colour match the photos?

Closely, but not always exactly. Monitor settings, ambient lighting and device displays all affect how finishes appear, and glass and crystal components can vary slightly between individual pieces.

How do I know a fixture will fit my room?

Dimensions, weight and bulb requirements are listed on every product page. Check these against your ceiling height and electrical setup before ordering. If you’re unsure, contact us before you buy and we’ll help you work it out.

Can I install it myself?

Hardwired fixtures — chandeliers, pendants and wall sconces — should be installed by a licensed electrician in line with local electrical codes. You’ll also need to be sure the ceiling or junction box can safely support the fixture’s weight. We aren’t liable for damage or injury resulting from improper installation or mounting.

Do bulbs come with the fixture?

Check the individual product page — bulb requirements and what’s included are listed there.

Can I use a higher wattage bulb than the one specified?

No. Stay within the stated wattage rating for the fixture. Exceeding it is a fire risk and isn’t covered by us.

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